Terms of Service

By accessing or using https://firmflowsystems.com, you agree to these Terms of Service. FirmFlow Systems is operated by Shannon Ferro. The platform provides intake automation and communication assistance for participating law firms.

Use of Website

You agree to use this website for lawful purposes only and not to engage in any activity that disrupts, damages, or interferes with the website or its services.

No Legal Advice

FirmFlow Systems does not provide legal advice. Any information provided on this website or through automated communications is for informational and intake coordination purposes only. All legal advice and case evaluation are handled solely by licensed attorneys or law firms.

Intellectual Property

All content, branding, design, and materials on this website are the property of FirmFlow Systems and may not be copied, reproduced, or redistributed without prior written permission.

SMS Communications & Consent

FirmFlow Systems uses consent-based SMS communications strictly for operational and customer care purposes on behalf of participating law firms.

Users may receive SMS messages only after:

• Initiating contact with a participating law firm (e.g., phone call or inquiry), and
• Providing explicit consent (such as replying "YES" to a consent message)

SMS messages may include:

• Intake-related communications following user-initiated contact
• Intake coordination
• Inquiry-related responses
• Callback preference collection and consultation coordination

Message frequency varies based on user interaction and inquiry needs. Message and data rates may apply. No automated messages are sent without user interaction or explicit opt-in.

Opt-Out & Help Instructions

Users may opt out of SMS communications at any time by replying:

• STOP — to unsubscribe
• HELP — for assistance

Users may also request removal from messaging by contacting: info@firmflowsystems.com

Once opted out, no further SMS messages will be sent unless the user initiates a new inquiry.

Non-Marketing Communication Policy

FirmFlow Systems does NOT send:

• Promotional SMS campaigns
• Marketing broadcasts
• Cold outreach messages
• Unsolicited bulk messaging

All SMS communications are strictly related to user-initiated inquiries and intake assistance.

Third-Party Service Providers

We may use trusted third-party service providers (such as hosting, analytics, automation, and messaging infrastructure) to operate our platform. These providers are contractually obligated to protect user data and use it only for operational purposes. SMS consent and phone numbers are never sold, rented, or shared with third parties for marketing purposes.

Limitation of Liability

FirmFlow Systems is not liable for any direct, indirect, incidental, or consequential damages arising from the use of this website or related services, to the fullest extent permitted by law.

Changes to These Terms

We may update these Terms of Service at any time. Continued use of the website after updates constitutes acceptance of the revised terms.

Governing Law

These Terms shall be governed and construed in accordance with the applicable laws governing FirmFlow Systems, without regard to conflict of law principles.

No Guarantee of Results

FirmFlow Systems does not guarantee any specific business outcomes, including but not limited to:

• Case acquisition or retention
• Lead conversion rates or revenue increases
• Legal outcomes or case results
• Performance of services by third-party law firms using the platform

FirmFlow Systems provides intake automation software. Results depend on factors outside our control, including firm-specific practices, lead quality, and market conditions.